Feel free to contact us with any questions you may have. We have listed frequently asked questions below for your convenience.
Can I wear my shoes into your playground?
We are a SOCKS-ONLY playground, and therefore we ask guests to wear or bring socks with them to use in our playground! If you forget we do have socks for sale for $2.50+HST/pair or we have socks & slippers that you may borrow while you enjoy our playground area. Please make sure to return them at the front desk.
An exception to the above rule may be made in the event that someone has a medical device or assisted walking device that requires them to use indoor shoes. Please come & speak to us if you have any questions!
Does the childminding cost extra?
Yes, we provide quality care from trained professionals. The cost is currently $15/hr plus $5/hr per additional child for childminding in addition to your treatment fees. You are welcome to book childminding in conjunction with other appointments located at 550 Parkside Dr.
Is there an age limit for childminding?
No, we happily watch children of any age. We provide an online intake form so that our staff may be prepared for the number and ages of children in our care.
Can I drop my kids off to play?
Unfortunately, unless your children are enrolled in one of our PD day, day camps or drop-off events, you must remain on site.
Can we bring our own food?
You are able to bring your own food, however we ask that all food be consumed within our café area or party rooms. We will only allow closed containers into our playground area. All drink containers must also have a lid.
We are also a NUT-FREE environment, so please do not bring any products that contain nuts or nut-butters into our building.
If I don’t have an appointment in your wellness clinic, are we still able to use your playground?
Absolutely! Our indoor playground is open to the public daily. For more information about our indoor playground click here
How old does the person staying to supervise my kids in the playground need to be?
The person staying to supervise kids in the playground needs to be at least 18 years old. For example if you want an older sibling to stay with the younger kiddos while you go out, that older sibling must be 18 years or older.
